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Navigating the user portal

Updated

Home Page

  • Search Function:
    The search bar, prominently displayed in the middle of the page, is designed to help you quickly find what you need. Simply type in a request or keyword, such as "Outlook" and the search will suggest relevant knowledge base pages that may address your query.

  • Category Navigation:
    You can also click on the dark blue category options to explore grouped pages tailored to specific topics or issues.

Recent Activity

The "Recent Activity" section highlights the most recently updated or newly added support pages. This ensures you always have access to the most up-to-date information.

This feature is particularly useful for quickly finding content related to new devices or addressing common issues that might be driving client queries.

Support Features

Quatro / Live Chat

In the bottom-right corner of the support page, you’ll find Quatro, our AI-powered virtual assistant designed to simplify the support process.

  • How Quatro Helps:
    Quatro will ask simple questions to understand your issue and suggest solutions based on your responses.

    • If Quatro’s suggestions aren’t helpful, ASK4 review these interactions to refine its future responses.
    • Quatro also works to identify your account and provide seamless support.

  • Additional Benefits:
    Quatro keeps your support journey streamlined by linking directly to existing tickets, making it easy for you and our Engineers to track progress.

Quatro is available on all pages within the knowledge base, so help is always just a click away.

 

 

Top Bar Navigation

The Top Bar, visible across all pages, provides quick access to key support options:

Submit a Ticket

    • Quickly create a support ticket by providing details about yourself and your issue. Our team will pick it up as soon as possible.

Ticket Portal Login

    • Create or log into your servicedesk.ask4.com account to:
      • Comment on or suggest updates to support pages.
      • Access and track tickets you’ve previously raised.
      • Follow staff members who add support content.
    • By clicking your name in the top-right corner and navigating to "Requests," you can view and respond to your open tickets.

Go to My ASK4 Account

    • Navigate to myaccount.ask4.com, your go-to page for managing your ASK4 services.