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Horizon - PC Client User Guide

Updated

This guide explains how to use the Horizon PC soft client for calls, managing contacts, voicemail, and other features.

Contact Details

If you experience any issues, please contact ASK4 Solutions:

Getting Started

Signing In

  • Use your Horizon username and client password, provided by your Company Administrator.
  • Optional settings:
    • Remember Password: Automatically saves your password for future logins.
    • Sign In Automatically: Logs you into Horizon when your PC starts (requires an internet connection).

Forgotten Password

  • Visit the Horizon password reset page: Reset Client Password.
  • Enter your Horizon username and email address.
  • A new password will be emailed to you.

Headsets & Audio Devices

  • Ensure your microphone and speaker are correctly set up:
    • Use the Settings Cog in the Horizon client.
    • Navigate to Audio/Video.
  • Configure:
    • Headset Output Device: Preferred speaker for calls.
    • Headset Input Device: Preferred microphone for calls.
    • Speakers Output Device: General PC speakers.
    • Speakers Input Device: General PC microphone.
    • Level - Ring Device: Select the speaker to ring when receiving calls.

Making and Receiving Calls

Call History

  • View all calls made, received, or missed through Horizon.
    • Left Arrow: Incoming calls.
    • Right Arrow: Outgoing calls.
    • Red: Missed calls.
    • Black: Connected calls.
  • Double-click an entry to call back.

Receiving Calls

  • Call notifications appear above the Windows clock.
  • Options:
    • Accept (Green): Answers the call.
    • Decline (Red): Sends the call to voicemail or the assigned busy treatment.

In-Call Features

  • Hang Up: Ends the call.
  • Hold: Places the caller on hold (may include music).
  • Mute: Mutes your microphone.
  • Transfer: Transfers the call to another number or extension.
  • Conference: Creates a call with up to 4 participants.
  • Park: Puts the call on hold for retrieval by other users.
  • Merge Calls: Combines two calls into a three-way call.
  • Call Pull: Moves an active call to the Horizon client from another device.

Contacts & Directory

Adding Contacts

  • Use the + Icon in the top-right of the application to add a contact.
    • Enter a Display Name and Personal Phone Details.

Managing Contacts

  • Right-click a contact for options:
    • Call, email, or edit contact details.
    • Add to Favourites or a specific group.

Creating Contact Groups

  • Select the + Icon and click New Group.
  • Name the group and add contacts by right-clicking and selecting Add to Group.

Voicemail

Visual Voicemail

  • Access voicemail under Call History > Voicemail Tab.
    • Red icons indicate new messages.
  • Options for each voicemail:
    • Play, mark as new/read, save, delete, call back, or copy the phone number.

Sensitivity Tags

  • Tags like Urgent or Confidential appear on voicemails for priority management.

Settings

Notifications

  • Options under Settings > General:
    • Confirm before deleting contacts or starting a new call.

Ringtones

  • Choose from 10 ringtones under Settings > Audio/Video.

Incoming Calls

  • Options include:
    • Do Not Disturb: Disables all call notifications.
    • Anonymous Call Rejection: Blocks calls from withheld numbers.
    • Call Forwarding: Forward calls based on availability.
    • Remote Office: Redirect calls to an alternate phone, such as a mobile or landline.

Outgoing Calls

  • Options include:
    • Block Caller ID: Withhold your number on outgoing calls.
    • Highlight to Call: Highlight numbers and use a hotkey to call directly from the client.

Outlook Integration

  • Enable search for Outlook contacts under Settings > Extensions.