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Xelion Phone Guide

Updated

The purpose of this guide is to explain how to use specific aspects of the Xelion phone system effectively.

Contact Details

If you experience any issues, please contact ASK4 Solutions:

Mobile Apps

Installing the App on Your Smartphone

For Android

  • Open the Google Play Store on your phone.
  • Search for and install the Xelion 8 app.

For iOS

  • Open the Apple App Store on your phone.
  • Search for and install the Xelion 7 app.

    Note: Xelion 8 for iOS is still in development and will be released soon.

For All Devices

  • Open the app and tap Allow on any permission requests. The app requires:
    • Access to make/receive calls.
    • Access to contacts.
    • Access to your camera and microphone.
  • Tap Continue after granting permissions.
  • Enter your mobile phone number.

    Note: If you did not provide your number to ASK4, contact the service desk for manual login details.

  • Verify your phone number by entering the code sent via SMS.
  • You are now logged into the app.

Signing In and Out of the Phone System

  • Ensure your status is set to Available to receive calls.
  • To change your status:
    • Tap your initials in the top-right corner of the app.
    • Use the dropdown menu to select a status (e.g., Not Available, Do Not Disturb).
  • Adjust line settings to control which calls you receive. For example, you can enable your DDI line but disable the reception line.

Making Calls

  • Tap the Phone icon in the bottom-right corner of the home screen.
  • Use the dial pad or the company address book to place a call.

Windows App

Installing the Windows App

  • Visit Xelion Apps.
  • Download and install the Xelion 8 app.
  • Contact ASK4 Solutions if admin permissions are required or issues arise.

Signing In

  • Open the Xelion app and enter your credentials (username, password, hostname, tenant name).
  • Click Log In.
  • Confirm your status:
    • Click your initials in the top-left corner.
    • Choose Available or another appropriate status.

    Note: Changes apply to all devices you’re logged into.

Adjusting Call Settings

  • Go to Lines & Identity to manage which calls you receive.
    • The In option enables calls on selected lines.
    • Example: Disable reception calls during lunch by unticking the option.
  • Under Phones, enable or disable devices as needed.
    • Example: Enable calls on the Windows app but disable calls on your mobile.

Making Calls

  • Click the Phone icon in the bottom-left corner.
  • Use the dial pad or search for contacts in the company address book.