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Adding Shared Mailboxes to Outlook

Updated

This guide explains how to manually add a shared mailbox to Outlook on the following platforms:

  • Outlook for Windows
  • Outlook for Mac
  • Outlook Online
  • Outlook App for iOS/Android

Contact Details

If you experience any issues, please contact ASK4 Solutions:

Adding a Shared Mailbox to Outlook for Windows

  • Open Outlook and click File in the top-left corner.
  • Select Account Settings and then click the top option, Account Settings... again.
  • Double-click your account name.
  • Click More Settings and go to the Advanced tab.
  • Click the Add button.
  • Type the name of the shared mailbox and click OK.
  • Close all open dialog boxes and return to Outlook.
    • You may need to wait a few minutes or restart Outlook for the mailbox to appear.

Adding a Shared Mailbox to Outlook for Mac

  • Open Outlook and click on the Outlook menu.
  • Select Preferences....
  • Click Accounts.
  • In the accounts box, select your account and click Advanced.
  • Go to the Delegates tab and click the + icon under Open these additional mailboxes.
  • Search for the mailbox you need access to, select it, and close the settings.

Adding a Shared Mailbox to Outlook Online

  • Log in to Outlook Online (OWA) at outlook.office.com using your credentials.
  • Right-click on Folders in the left-hand panel.
  • Click Add shared folder.
  • Enter the full email address of the shared mailbox and click Open.
  • The shared mailbox will now appear in the folder list on the left.

Adding a Shared Mailbox in the Outlook App for iOS/Android

  • Open the Outlook app and tap your initials or profile picture in the top-left corner.
  • Tap the Add Email symbol and select Add Shared Mailbox.
  • If prompted, select your account and enter the email address of the shared mailbox.
  • Tap Add Shared Mailbox.
  • The mailbox will be added if you have the necessary permissions.