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Create a New User Profile

Updated

This guide explains how to create a new mail profile in Outlook on a Windows 10 PC.

Contact Details

If you experience any issues, please contact ASK4 Solutions:

Steps to Create a New Profile

  • Close Outlook:

    • Ensure the Outlook application is closed before proceeding.

  • Open Control Panel:

    • Go to the Start Menu and search for Control Panel.

  • Search for Mail:

    • In the Control Panel, search for Mail in the search bar.
    • Click on the Mail (Microsoft Outlook 20XX) link.

  • Access Profile Settings:

    • In the Mail Setup window, click Show Profiles.

  • Add a New Profile:

    • Click the Add button.
    • Name your new profile and click OK.

  • Add an Email Account:

    • On the Add Account Setup page, your email address should auto-fill.
    • If it does not, enter your email address manually and click Next.

  • Enter Credentials:

    • If prompted, enter your Office 365 email password.

  • Complete Setup:

    • Click Finish when you see the Congratulations page.

Set the New Profile as Default

  • Change Default Profile:

    • Back in the Mail window, adjust the lower section to always use the new profile.
    • Click OK to save the changes.

  • Open Outlook:

    • Launch Outlook and enter your password if required.

  • Allow Initial Setup:

    • Outlook will now set up your new profile.
    • Note: This process may cause Outlook to run slower than usual for a few hours, especially if it is downloading a large volume of cached emails.