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Mimecast for Outlook

Updated

This guide helps users set up and use the Mimecast plugin for Office 365. The plugin allows users to:

  • Release quarantined emails directly from Outlook.
  • Report spam and suspicious emails.
  • Block or unblock senders.

Contact Details

If you experience any issues, please contact ASK4 Solutions:

Setting Up the Plugin

Install

  • For office users, the plugin will be installed automatically when you reboot your computer.
  • For remote users:
    • Contact ASK4 Solutions to request assistance with installation.

Configure

  • Open Outlook and locate the Mimecast plugin in the top ribbon.
  • Click Account Settings.
  • In the window that opens:
    • Select Domain Authentication and click Authenticate.
    • Enter your Office 365 password when prompted (not your computer password).
  • When the status changes to Active, the plugin is ready to use.

Using the Plugin

Accessing the Mimecast Ribbon

  • Once configured, a Mimecast ribbon will appear in Outlook with the following core functionality:
    • Release quarantined or 'on-hold' emails.
    • Report spam.
    • Block or unblock senders.

Releasing ‘On-Hold’ Emails

  • If you receive an email flagged as ‘suspicious’ and put on hold:
    • Click On Hold Messages in the Mimecast ribbon.
    • In the plugin window, select the message and release it.

Reporting Spam

  • To report a suspicious email as spam:
    • Select the email in your inbox.
    • Click Report Spam in the Mimecast ribbon.

Blocking or Unblocking Senders

  • To block a sender:

    • Select an email from the sender.
    • Click Block Senders in the Mimecast ribbon.

  • To unblock a sender:

    • Click Managed Senders in the Mimecast ribbon.
    • Remove the email address from the block list.